Refund Policy
At Jarmaloo, we strive to provide the best customer experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. This refund policy outlines the procedures and guidelines for requesting a refund.
Eligibility for Refunds
In order to be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 calendar days from the date of receiving the item.
- The item must be unused and in the same condition as you received it. It must also be in its original packaging.
Non-Refundable Items
There are certain items that are not eligible for a refund, including gift cards, downloadable software products, and health and personal care items.
Refund Process
If you would like to request a refund, please contact our customer service at [Jarmaloo622@gmail.com] with your order number and a brief description of the reason for the return.
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund request.
Shipping of Returns
If your return is approved, we will provide you with instructions on how to return the item. The return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Amount
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Delays and Refund Issues
If you have not received your refund after several days, please first check your bank account again and then contact your credit card company. If you have done all of this and still have not received your refund, please contact us at [Jarmaloo622@gmail.com].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [Jarmaloo622@gmail.com].
Return Shipping Address
To return your product, please send it to the following address: [Jarmaloo622@gmail.com].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.